Terms of service
Last updated: January 20, 2026
Welcome to Winter Willow Workshop. These Terms of Service (“Terms”) govern your use of our website and services, including purchases made through https://www.winterwillowworkshop.com (the “Site”). By accessing or using our Site, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Site.
1. Overview
This Site is operated by Winter Willow Workshop. Throughout the Site, the terms “we,” “us,” and “our” refer to Winter Willow Workshop. By visiting our Site or purchasing something from us, you engage in our “Service” and agree to these Terms.
2. Eligibility
By using this Site, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or guardian to use this Site.
3. Products & Services
All products are handmade or small-batch items unless otherwise stated. Due to the nature of handmade goods:
- Slight variations in color, size, or appearance may occur
- Product photos are representative but may not be exact
We reserve the right to modify or discontinue products at any time without notice.
4. Orders & Payments
- All prices are listed in U.S. dollars unless otherwise stated
- We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing
- Payment is processed securely through Shopify and approved third-party payment providers
You agree to provide current, complete, and accurate purchase information for all orders.
5. Shipping & Delivery
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, customs, or incorrect shipping information provided by the customer.
Risk of loss passes to you once the order is handed over to the shipping carrier.
6. Returns & Refunds
Our return and refund policies are outlined in our Refund Policy, which is considered part of these Terms. Please review that policy before making a purchase.
7. Intellectual Property
All content on this Site — including artwork, product designs, images, logos, text, and graphics — is the property of Winter Willow Workshop and may not be copied, reproduced, distributed, or used without written permission.
8. Prohibited Uses
You agree not to use the Site:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights
- To submit false or misleading information
- To interfere with the security or functionality of the Site
We reserve the right to terminate your access if you violate these Terms.
9. Disclaimer of Warranties
Our products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee that the Site will be uninterrupted, secure, or error-free.
10. Limitation of Liability
To the fullest extent permitted by law, Winter Willow Workshop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
11. Indemnification
You agree to indemnify and hold harmless Winter Willow Workshop from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Winter Willow Workshop operates, without regard to conflict of law principles.
13. Changes to These Terms
We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon posting to the Site.
14. Contact Information
For questions about these Terms, please contact us at:
Email: winterwillowworkshop@gmail.com
Business Name: Winter Willow Workshop
Website: https://www.winterwillowworkshop.com
Location: United States